Shipping Policy

Shipping Coverage

Master 3D currently ships exclusively within Switzerland. We deliver to all cantons including remote areas. International shipping is not available at this time.

Production Time

Production times vary based on product complexity and current order volume:

• Standard items: 2-5 business days
• Complex or large items: 5-10 business days
• Custom designs: Timeline provided at order confirmation

Production begins ONLY after payment is confirmed.

Shipping Methods

We use Swiss Post for all deliveries, ensuring reliable shipping:

• Priority Mail: 1-3 business days delivery after shipping
• Standard Mail: 2-4 business days delivery after shipping

All shipments include tracking information after max. 24 hours.

Shipping Costs

Shipping costs are calculated based on package size and weight:

• Small items: CHF 1.00 - 2.00
• Medium items: CHF 4.00 - 12.00
• Large items: CHF 12.00 - Indefinite

Exact shipping cost is displayed at checkout. Some products qualify for free shipping.

Order Tracking

You can track your package at track.master3d.net . Order will appear after 1 minute.

Delivery

Delivery options depend on your address:

• Home/business address delivery
• Signature may be required for valuable items
• If you're not home, Swiss Post will leave a pickup notice

Packaging

All products are carefully packaged to prevent damage during shipping. We use protective materials appropriate for each item's fragility and size. Packaging is recyclable wherever possible.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, contact us immediately at +41 78 251 47 68 or contact@master3d.net. We will work with Swiss Post to locate your package or arrange a replacement if necessary.

Damaged in Transit

If your package arrives damaged, please take photos of both the package and the product before opening completely. Contact us within 48 hours at +41 78 251 47 68 or contact@master3d.net to report the damage. We will arrange a replacement or refund.

Incorrect Address

Please ensure your shipping address is correct when placing your order. If you need to change the address after ordering, contact us immediately. Once shipped, we cannot guarantee address changes. Additional shipping fees may apply for redelivery.

Holidays and Special Circumstances

Shipping times may be extended during Swiss public holidays or special circumstances. We will notify you of any expected delays that may affect your order via an in-site notification.

Contact

For questions about shipping or to track your order, contact us at +41 78 251 47 68 or visit track.master3d.net.