Privacy Policy

1. Information We Collect

We collect information necessary to fulfill your orders and provide our services:

• Name and shipping address
• Phone number (optional, for order updates & tracking)
• Order details and design files
• Payment information (processed securely through TWINT or bank transfer)

2. How We Use Your Information

Your information is used exclusively for:

• Processing and fulfilling your orders
• Communicating about order status and updates
• Shipping your products
• Improving our services
• Complying with legal obligations

3. Data Storage and Security

We store your data securely using industry-standard encryption and security measures. Your payment information is never stored on our servers. Design files are kept confidential and deleted after order completion unless otherwise agreed.

4. Data Sharing

We do not sell or share your personal information with third parties except:

• Shipping carriers (to deliver your orders)
• Payment processors (for transaction processing)
• When required by law or legal process

5. Cookies

Our website uses essential cookies to maintain your shopping cart and language preferences. We do not use tracking or advertising cookies.

6. Your Rights

Under Swiss data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability

7. Data Retention

We retain your order information for 10 years as required by Swiss tax and commercial law. Design files are retained only as long as necessary to complete your order, unless you request longer storage.

8. Children's Privacy

Our services are not directed directly to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to Privacy Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

For questions about this privacy policy or to exercise your data rights, contact us at privacy@master3d.net.